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A communicational approach to burnout by interpretative phenomenological analysis : Understanding the role of stress-inducing communications in burnout : a comparative analysis of two groups of ICT workers in France and Norway

Abstract : This thesis addresses what is called the biggest occupational health risk of 21st century, namely burnout, the result of chronic stress, from a communicational perspective. We propose that coupled with technicist ideals and information and communication technologies, the efficiency paradigm permeate the competitive practices in business and their organizational discourses; shape the managerial discourses and socio-technical devices in the organization. These discourses and dispositifs, in their turn, influence and structure the interpersonal and intra-personal communications. They colonize the life-worlds of the employees and shape their subjectivities. In this process, communication pathologies and deficiencies may occur and lead to stress and burnout. We have conducted a qualitative research based on Interpretative Phenomenological Analysis (IPA). Fourteen participants from France (seven) and Norway (seven) were chosen as a purposive sample; they have all worked with ICT and experienced burnout. We have shown that the job-related stress factors that are used in the burnout models do not exist independently, but they arise out of stress-inducing communication processes. We have identified three major paradoxes that our participants have experienced: ‘acceleration-deceleration paradox’; ‘intensification-quality paradox’; ‘autonomy-control paradox’. These paradoxes trapped them in a double bind. We have identified two vicious circles: ‘working harder and harder’ and ‘distancing from work’. Entangled in pathological inner dialogues, they lost their self-efficacy beliefs. We have compared our two groups and discovered differences based on the national culture.
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https://hal.archives-ouvertes.fr/tel-03526420
Contributor : Solveig Beyza Evenstad Connect in order to contact the contributor
Submitted on : Friday, January 14, 2022 - 2:40:48 PM
Last modification on : Thursday, August 4, 2022 - 4:53:00 PM

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  • HAL Id : tel-03526420, version 1

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Solveig Beyza Narli Evenstad. A communicational approach to burnout by interpretative phenomenological analysis : Understanding the role of stress-inducing communications in burnout : a comparative analysis of two groups of ICT workers in France and Norway. Library and information sciences. Université Côte d'Azur, Nice, France, 2016. English. ⟨tel-03526420⟩

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